No matter how persuasive our marketing is, how enticing our product is or how competitive our price is, the true test of our policy, our service, and our reputation will be how well we handle and settle your claims.

Claims handling is critical. In the first instance, claims must be referred to our in-house Claims Manager, Jacquie Pooley. Jacquie has over 15 years of experience managing park homes and leisure homes claims, and she will ensure that all the information required is gathered and explained to you. Once Jacquie has collected all the relevant information, she will refer your claim to our underwriter, AXA Insurance UK, who will manage the claim and settle directly with you. You can rest assured that Jacquie will be available to discuss your case with you if you have any questions or queries about your claim.

We know that making a claim can cause distress, and we will always try to make things right. We also know that how a claim is managed and resolved reflects on us and the overall quality of our services. We consider claims as an opportunity to demonstrate to you just how good we and our policies really are, and we’ll always ask for your feedback regarding how your claim was handled so that we may improve upon it.

Home Emergency Assistance 24 hours a day – 365 days the year

Our ‘Select’ and ‘Economy’ residential Park Home policies and our ‘Select’ Leisure Home policy include a 24-hour Home Emergency Assistance service. Depending upon which policy you choose, the cover may include a benefit of up to £1,000, £500, or £250 to cover call-out charges, parts, and labour. And in many cases, the damage is likely to be covered by your policy which covers, for example, loss or damage caused by fire, storm, flood, and falling trees.