EXCELLENTTrustindex verifies that the original source of the review is Google. Friendly and efficient. Answered all my questions and I knew I could rely on this firm.Trustindex verifies that the original source of the review is Google. Having made extensive enquiries online for lodge insurance, there really was no competition when choosing my renewal. The team at PBIS were able to provide me with a comprehensive product tailored to my needs - and at a genuine cost saving on a 'like for like' comparison basis with my previous policy. Customer service was truly excellent; professional, reassuring and knowledgeable in all respects. I have no hesitation in recommending a call to Paul Baker as your first (& only!) insurance enquiry.Trustindex verifies that the original source of the review is Google. Lovely to be able to talk to someone who cared and put you at ease. Efficiently and quickly dealt with with excellent professionalism. Thank youTrustindex verifies that the original source of the review is Google. i like the way paul baker talks person to person when doing business with people, his service is excellent , very pleased and happy with his package and quality administration, first class.Trustindex verifies that the original source of the review is Google. My brother took out insurance with Paul Baker Insurance Services, for our park home several years ago, and was very happy with the service he received. After my brother died last year, I then took over dealings with the company. They were extremely professional and helpful when transferring the policy into my name and earlier this year, renewing the policy. I have just sold the park home and again, the person I spoke to was extremely pleasant and couldn’t have been more helpful. She immediately organised the cancellation of the policy and arranged a refund for the outstanding months. Over the past 7 months, I have had a lot of paperwork etc to sort out, and it makes such a difference when a company like this sorts out things so professionally and efficiently.Trustindex verifies that the original source of the review is Google. Fantastic people to deal with. Extremely good value for money.Trustindex verifies that the original source of the review is Google. We have had insurance for the last 3 years with Paul Baker for our lodge. At all times the customer service has been first class and the policy was excellent value. I dealt with Jenny for a recent admin matter. Jenny was professional, friendly and did exactly what she said she would do re calling back and sending email confirmation of our agreement. Superb service and would highly recommend.